Returns Policy: When & Why

Our Core Promise: If it’s not right, we’ll help you make it right

  • Timeframe: Returns must be initiated within 7 days of receiving your delivery.
  • Grounds for Return: We accept returns for structural defects, manufacturing faults, or transit damage.
  • Requisites: Items must be unused and in their original condition. Because our pieces are originally carefully packed to protect the natural wood finish, returns must be repackaged with that same level of care.

Return Procedure: How to Do It

  1. Reach Out: Contact our support team via our hotline at +91 97171 93895 or email us at info@nestliving.in / info@thenestliving.in.
  2. Share the Details: Provide your order number along with clear photos of the furniture and the specific issue.
  3. Review: Our team will quickly review your request and reply with approval and return shipping instructions.
  4. Safe Return: Safely repackage the furniture and hand it over to our authorized return shipping partner.

Refunds & Custom Orders

Standard Refunds: Once your return is received and inspected, approved refunds are processed seamlessly through our safe and verified checkout system.

Custom Products: We love bringing your visions to life—where “Your Ideas + Our Craft = Designs that Mirror You”. However, because these pieces are built exclusively from your uploaded reference images, refunds or returns on custom products are strictly non-negotiable.

Delivery Timelines & Policies

  • Timeline: Enjoy fast and safe delivery of your handcrafted furniture within 3-4 weeks.
  • Doorstep Delivery & Floor Charges: We offer clear pricing with free doorstep delivery to your residence. (Note: As requested, please be aware that standard delivery covers the entrance of your residence).
  • Secure Transit: Every piece is carefully packed to protect the natural wood finish, ensuring it arrives in pristine condition.

Cancellation Policy: When & Why

Ready-Made Products: Your standard, handcrafted furniture orders can be canceled anytime up until the item has shipped.

Custom Orders: Because custom pieces are tailored specifically to you—where “Your Ideas + Our Craft = Designs that Mirror You”—cancellations on bespoke items are strictly permitted only up to 48 hours of order placement.

The Custom Journey: We want you to feel like a part of our creative core team! Throughout the production of your custom order, we will keep you posted by sending timely pictures and videos of your furniture’s development. This allows any necessary changes to be made and seen beforehand so you get exactly what you want.

Zero Wastage & Sustainability: By collaborating closely with you during the custom build and adhering to strict cancellation windows, we actively reduce the chances of returns and remakes. This saves manpower, increases efficiency, and directly supports our core commitment to sustainability by drastically reducing material wastage.

Cancellation Procedure: How to Do It

  1. Reach Out Quickly: Contact our support team immediately via our hotline at +91 97171 93895 or email us at info@nestliving.in / info@thenestliving.in.
  2. Share the Details: Provide your order number and specify the item you wish to cancel.
  3. Refund Processing: If your request falls within the eligible timeframe, our team will confirm your cancellation and process your refund immediately through our safe and verified checkout system.